Shipping policy

Shipping Information

Delivery Areas:
We ship to the United States.
Shipping Cost:
We offer Free Shipping and $3.99 for Shipping with Insurance

Shipping Times:
Order Cut-Off Time: Orders placed by 2PM PST (GMT-08:00) will begin processing on the same day.
Processing Time: Orders take approximately 1-3 business days to process.
Rest-assured we are doing everything in our power to get your order to you as soon as possible!

 

Delivery Time: Once processed, delivery typically takes 5 to 10 business days.

We understand how important it is for you to get the items you ordered as quickly as possible.
Please email us at info@thegreenbear.us if you have any questions or issues about your order.

For domestic orders, we always choose the most advantageous carrier, whether it be USPS, UPS.
FedEx, or another. To accommodate delivery needs, alternative carriers may be chosen at our sole discretion.

We do require all of our customers to enter their email addresses during checkout, therefore we made this field required for that reason.

You may track your package using the tracking code and link in this email.

Please email us at info@thegreenbear.us if, for any reason, you do not receive tracking informat hin two to three days of placing your order. 

MISSING ITEMS

Items might not all arrive in the same box. If your order contains items that must be transported individually, you will be given numerous tracking numbers. If an item is missing from your box for whatever reason, please email us at info@thegreenbear.us so we can check to see if everything was in one package or if more parcels containing the missing items are still on their way to you.

If the customer support agent finds no other tracking numbers, we will just replace the missing items at no cost.

Once the missing products are sent, a new tracking number will be supplied.